How Review-Ready Is Your Small Business?

Discover where your business stands when it comes to leveraging reviews for growth. In just 4 quick questions, we'll assess your current review strategy, identify gaps, and show you exactly what's holding you back from attracting more customers through online reviews. Get your personalized action plan at the end.

How actively are you currently managing customer reviews across platforms like Google Business Profile?

I haven't claimed my business profiles yet or don't monitor reviews regularly. I check reviews occasionally, but I don't have a consistent system in place. I monitor reviews weekly and respond to most feedback. I have a dedicated system with weekly check-ins and respond to 100% of reviews within 24-48 hours.

How often do you actively ask satisfied customers to leave reviews?

I rarely or never ask customers for reviews. I ask occasionally, but without a clear process or timing strategy. I ask regularly after good customer interactions, with direct links provided. I have a systematic process that requests reviews immediately after positive experiences, with easy-to-use links.

How do you currently handle negative reviews?

I try to ignore them or hope they disappear on their own. I occasionally respond, but I'm not always professional or timely. I respond professionally to most negative reviews within a few days. I respond promptly and professionally to all negative reviews, offering solutions and turning them into opportunities.

Are you tracking the ROI and impact of your review strategy?

I don't track any metrics related to reviews or their impact on my business. I check my star rating occasionally but don't measure customer acquisition or conversions. I track review volume and average rating, but not customer attribution. I consistently track review volume, ratings, response rates, and customer acquisition from reviews.

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